Privacy Policy
Effective Date: September 2, 2026
Last Updated: September 2, 2026
Ekko Solutions LLC (“Ekko Solutions,” “Ekko,” “we,” “us,” or “our”) respects your privacy and is committed to responsibly handling personal information.
This Privacy Policy explains how we collect, use, disclose, store, and otherwise process personal information when you visit ekkosolutions.org, communicate with us, use our services, interact with artificial intelligence systems operated by or through us, or otherwise engage with Ekko Solutions.
Ekko Solutions is an artificial intelligence automation agency located in Wylie, Texas. We primarily provide artificial intelligence agents, automation systems, customer engagement technology, and related services to small and medium-sized businesses.
This Privacy Policy applies both to information Ekko Solutions collects for its own business purposes and, where applicable, explains our role when we process information on behalf of our business clients.
1. Information We Collect
The information we collect depends on how you interact with Ekko Solutions, our website, our clients, and the AI or automation systems we provide.
Information You Provide Directly
We may collect information you voluntarily provide to us, including:
Name
Email address
Telephone number
Business or company name
Job title
Mailing or service address
Appointment information
Consultation requests
Service requests
Communications with us
Information submitted through website forms
Information provided during sales or onboarding calls
Information necessary to establish or maintain a business relationship
We may also collect additional information when reasonably necessary to provide a requested service.
Business Client Information
When a business becomes a client of Ekko Solutions, we may collect and process information related to the business and its representatives, including:
Contact information
Account information
Company information
Billing information
Communications
Service configurations
CRM information
Customer records made available to Ekko Solutions
Automation workflows
AI agent configurations
Appointment and lead information
Sales and service information
Clients may receive access to dedicated accounts or subaccounts through platforms such as GoHighLevel or other service providers.
Payment Information
Ekko Solutions may use third-party payment processors, including Stripe, to process payments.
Payment information may include credit or debit card information, billing information, transaction information, and other information necessary to complete a transaction.
Payment card information may be provided directly to the applicable payment processor. Ekko Solutions generally does not intend to directly store complete payment card numbers or card security codes when transactions are processed through a third-party payment provider.
The payment provider's own privacy policy and terms may apply to information processed through its systems.
2. Information Collected Automatically
When you use our website or digital services, certain information may be collected automatically.
This may include:
Internet Protocol (IP) address
Browser type
Device type
Operating system
Approximate geographic location
Referring website or source
Pages viewed
Website interactions
Session information
Date and time of visits
Cookie identifiers
Device identifiers
Technical diagnostic information
We may use cookies, pixels, tags, local storage, scripts, and similar technologies to operate our website, remember preferences, understand website performance, maintain security, and measure visitor activity.
3. Cookies and Tracking Technologies
Ekko Solutions may use cookies and similar technologies for purposes including:
Operating the website
Maintaining website functionality
Remembering user preferences
Understanding website traffic
Measuring website performance
Analytics
Improving user experience
Detecting fraud or malicious activity
Supporting marketing activities
We may implement additional analytics tools in the future, including services such as Google Analytics, Google Tag Manager, Microsoft Clarity, Hotjar, or comparable technologies.
If we introduce advertising or targeted advertising technologies that materially change our data practices, we may update this Privacy Policy and provide any notices or consent mechanisms required by applicable law.
Where legally required, users may be provided with options to manage non-essential cookies or tracking technologies.
4. Artificial Intelligence and Automation Services
Ekko Solutions develops, configures, integrates, operates, or supports artificial intelligence and automated systems for business clients.
These systems may include:
AI voice agents
AI chatbots
SMS agents
Email agents
Appointment-setting agents
Lead qualification systems
Customer-service agents
CRM automation
Review and reputation-management automation
Website AI assistants
Workflow automation
Sales automation
Customer engagement systems
Administrative automation
Other AI-powered business systems
These technologies may use machine learning models, generative artificial intelligence, natural-language processing, speech recognition, speech synthesis, automated workflows, or similar technologies.
5. Information Processed Through AI Systems
AI systems provided or supported by Ekko Solutions may process information submitted during interactions with our clients.
Depending on the client's services and configuration, this information may include:
Name
Telephone number
Email address
Physical or service address
Appointment information
Service requests
Questions or inquiries
Conversation history
Customer preferences
Lead information
Customer-service information
Information voluntarily communicated during a telephone call, text message, email, chatbot interaction, or other communication
The exact information processed depends on the system implemented for the applicable client.
Users should avoid providing highly sensitive personal information through an AI system unless that information is reasonably necessary for the requested service and the collection is authorized.
6. Voice Calls, Recordings, and Transcriptions
AI voice systems operated by or through Ekko Solutions may conduct or participate in telephone conversations.
Where calls are recorded, we or our client may collect:
Audio recordings
Call metadata
Telephone numbers
Call duration
Call transcripts
Summaries of calls
Information provided during calls
AI-generated analyses or classifications derived from calls
Where required by applicable law, appropriate notice or consent regarding call recording will be provided.
Call recording requirements can vary depending on the jurisdictions of the participants. Clients using Ekko Solutions' technology are responsible for using recording capabilities in compliance with applicable law and their own legal obligations.
7. AI-Generated Voices
Certain voice AI systems used by Ekko Solutions may use synthetic or computer-generated voices provided through third-party technology platforms.
These voices are not intended to impersonate, clone, or reproduce the voice of a specific individual unless expressly disclosed and lawfully authorized.
Ekko Solutions may use preconfigured or commercially available synthetic voices provided by its technology vendors to enable AI-powered telephone and voice interactions.
Ekko Solutions does not intend to use synthetic voice technology for identity theft, fraudulent impersonation, unlawful deception, or other prohibited purposes.
8. Disclosure That an AI System Is Being Used
Some services provided by Ekko Solutions involve users communicating directly with artificial intelligence systems.
The circumstances in which AI use must be disclosed vary depending on the type of interaction, the industry involved, the jurisdiction, and applicable law.
Ekko Solutions and its clients may disclose that an interaction involves artificial intelligence when required by applicable law, contract, industry rules, or the circumstances of the interaction.
If a person asks whether they are interacting with an artificial intelligence system, the system or responsible business may disclose that artificial intelligence technology is being used.
Certain industries, jurisdictions, or use cases may require affirmative disclosure before or at the beginning of an interaction regardless of whether the individual asks.
9. Automated Decisions and AI Outputs
Ekko Solutions' AI systems may perform administrative functions or generate recommendations, predictions, classifications, or other outputs.
Examples may include:
Scheduling appointments
Routing inquiries
Prioritizing leads
Qualifying leads
Categorizing requests
Generating summaries
Recommending follow-up actions
Responding to common customer questions
Providing administrative recommendations
Creating communications
Assisting business workflows
As our services evolve, certain systems may be capable of making additional automated decisions.
Where an AI system is used for decisions that may produce significant legal or similarly significant effects on an individual, Ekko Solutions and/or the applicable client may implement additional safeguards, disclosures, consent procedures, human review, or opt-out mechanisms where required by law.
Ekko Solutions does not intend for its AI systems to unlawfully discriminate against individuals or make legally prohibited decisions based on protected characteristics.
AI outputs may be inaccurate, incomplete, or inappropriate. Depending on the applicable system, authorized human personnel may review AI-generated communications, decisions, recommendations, recordings, transcripts, or other outputs.
10. AI Training and System Improvement
Information processed through Ekko Solutions systems may be used, where permitted, to configure, test, maintain, evaluate, improve, or train AI and automation systems.
This may include using information to:
Improve prompts
Improve conversation flows
Configure AI agents
Improve response quality
Test system performance
Detect errors
Improve automation workflows
Develop new functionality
Improve internal systems
Customize systems for a particular client
Evaluate AI performance
Where Ekko Solutions processes personal information on behalf of a business client, our ability to use that information may be limited by the client's instructions, applicable contracts, applicable law, and the purposes for which the information was originally collected.
Ekko Solutions may also use aggregated, anonymized, or deidentified information for analytics, testing, research, system improvement, and development where legally permitted.
We do not intend to authorize third-party AI providers to use client personal information for unrestricted or unrelated general-purpose model training unless such use is disclosed, authorized, contractually permitted, or otherwise lawful.
Because third-party AI providers maintain their own infrastructure and data-processing practices, their handling of information may also be governed by their agreements with Ekko Solutions and applicable privacy terms.
11. Our Role When Processing Client Customer Data
Ekko Solutions frequently provides technology to other businesses.
In these situations, the business client generally determines:
Why customer information is collected
What information is collected
How the information will be used
Which customers are contacted
What services the AI system provides
How long information should be retained
What communications are sent
Accordingly, the business client may act as the party responsible for determining the purposes and means of processing, while Ekko Solutions processes information on that client's behalf.
Ekko Solutions does not claim ownership over a client's customer information merely because that information passes through or is processed by an Ekko Solutions system.
Our access to client data is generally limited to information that:
the client provides to us;
the client authorizes us to access; or
is generated or processed through the products, integrations, automations, or AI systems provided to that client.
If a client does not authorize Ekko Solutions to access certain systems or information, Ekko Solutions generally will not have access to that information.
Individuals seeking to exercise privacy rights regarding information controlled by one of our clients may need to contact that client directly. Where appropriate and legally required, Ekko Solutions may assist the client in responding to such requests.
12. How We Use Personal Information
We may use personal information for purposes including:
Providing our services
Operating AI agents
Providing automation systems
Configuring client accounts
Managing customer relationships
Responding to inquiries
Scheduling consultations
Scheduling appointments
Qualifying leads
Providing customer support
Processing payments
Sending transactional communications
Sending marketing communications
Providing requested information
Maintaining CRM systems
Operating websites
Improving our products and services
Improving AI systems
Improving prompts and workflows
Testing system functionality
Troubleshooting
Analytics
Internal business operations
Developing new services
Maintaining security
Preventing fraud
Investigating misuse
Enforcing agreements
Complying with legal obligations
Establishing, exercising, or defending legal claims
Carrying out other purposes disclosed at the time information is collected
We may also process information for other purposes with appropriate notice or consent where required.
13. Marketing Communications
Ekko Solutions may use contact information to send marketing or promotional communications regarding our products and services.
These communications may include:
SMS/text messages
Telephone communications
Other electronic communications
Where required, we will seek appropriate consent before sending marketing communications.
Recipients may opt out of marketing emails by using an unsubscribe mechanism contained in an email or by contacting us.
Recipients of applicable text-message programs may generally opt out by replying STOP or following other instructions provided with the message.
Individuals may request that Ekko Solutions discontinue marketing telephone communications.
Opting out of marketing communications does not necessarily prevent Ekko Solutions from sending transactional, administrative, security, billing, or service-related communications.
14. Third-Party Service Providers
Ekko Solutions relies on third-party technologies and service providers to operate our business and provide AI and automation services.
Depending on the applicable service configuration, these providers may include:
GoHighLevel
OpenAI
Anthropic
Google and Gemini
ElevenLabs
Twilio
Vapi
Retell AI
Make
Zapier
n8n
Stripe
PayPal
Google Workspace
Gmail
Google Calendar
Calendly
Cloudflare
Meta
Google Analytics
Web hosting providers
Squarespace
CRM providers
AI model providers
Telecommunications providers
Cloud infrastructure providers
Analytics providers
Payment processors
Other technology vendors
Not every provider listed above will necessarily process information in connection with every Ekko Solutions service.
We may add, remove, or replace technology providers as our services evolve.
These providers may process information as necessary to perform services on our behalf or support services offered to clients.
Third-party providers maintain their own privacy, security, retention, and data-processing practices.
15. When We Disclose Personal Information
Ekko Solutions does not sell personal information for monetary compensation as part of its ordinary business operations.
We also do not intend to share client information with unrelated Ekko Solutions clients.
We may disclose information to:
Service Providers
Companies that help us provide hosting, telecommunications, artificial intelligence, CRM services, payments, analytics, scheduling, communications, security, automation, or other business services.
Contractors and Professional Advisors
Contractors, consultants, attorneys, accountants, and other professionals where access is reasonably necessary for their work.
Affiliates
Current or future affiliated companies where reasonably necessary to operate our business.
Our Business Clients
When information is collected through an AI system or automation operated for a client, information may be provided to that client.
Legal and Regulatory Authorities
We may disclose information where we reasonably believe disclosure is necessary to:
Comply with law
Respond to a subpoena or court order
Respond to lawful government requests
Protect legal rights
Investigate fraud
Protect users or the public
Enforce our agreements
Respond to security incidents
Business Transfers
If Ekko Solutions is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, information may be disclosed or transferred as part of that transaction.
With Consent
We may disclose information when the individual or responsible business has authorized us to do so.
16. Sale and Targeted Advertising
Ekko Solutions does not currently sell personal information for monetary compensation.
Ekko Solutions does not currently intend to disclose personal information to advertising platforms for cross-context behavioral or targeted advertising.
If these practices materially change, we may update this Privacy Policy and provide applicable notices, opt-out rights, or consent mechanisms required by law.
17. Sensitive Personal Information
Our ordinary services are not designed to collect highly sensitive personal information unless such information is necessary and authorized for a particular service.
We generally do not request information such as:
Social Security numbers
Government identification numbers
Account passwords
Precise geolocation
Medical information
Genetic information
Biometric identifiers used for identification
Racial or ethnic origin
Religious beliefs
Sexual orientation
Immigration or citizenship status
Users should not provide sensitive personal information to an Ekko Solutions AI system unless doing so is necessary, appropriate, and authorized.
Payment information may be collected when necessary to complete transactions and is generally handled through payment processors such as Stripe.
If Ekko Solutions later provides services involving regulated health, financial, biometric, or other sensitive information, additional terms, agreements, safeguards, notices, or consent mechanisms may apply.
18. Data Retention
Ekko Solutions retains personal information only for as long as reasonably necessary for the purposes for which it was collected or processed.
Retention periods may depend on:
The type of information
The nature of the service
Client instructions
Contractual obligations
Legal requirements
Business requirements
Security requirements
Dispute-resolution needs
Statutes of limitation
Technical limitations of applicable platforms
Information such as AI conversations, call recordings, transcripts, CRM records, website inquiries, account records, analytics information, billing records, and communications may therefore have different retention periods.
Where Ekko Solutions processes information on behalf of a client, retention may also be controlled by the client's instructions and the functionality of the applicable platform.
We may delete, anonymize, or deidentify information when it is no longer reasonably necessary to retain it, subject to legal, contractual, technical, or legitimate business requirements.
19. Data Security
Ekko Solutions seeks to use reasonable administrative, organizational, and technical measures appropriate to the nature of the information we process.
These measures may include safeguards provided through the third-party systems and cloud platforms used to provide our services, access restrictions, account controls, authentication measures, encrypted network connections, security monitoring, and other reasonable security practices as appropriate.
No method of transmitting information over the Internet and no electronic storage system is completely secure.
Accordingly, Ekko Solutions cannot guarantee absolute security.
Clients are also responsible for maintaining the security of their own accounts, passwords, devices, users, integrations, and systems.
20. International Processing
Ekko Solutions currently operates from Texas and primarily intends to provide services within Texas and the United States.
Some technology, cloud, communications, or AI service providers used by Ekko Solutions may operate infrastructure, personnel, data centers, or subprocessors in multiple jurisdictions.
As a result, personal information may potentially be processed or accessed outside the state in which it was originally collected and, depending on vendor infrastructure, potentially outside the United States.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
21. Texas Privacy Rights
Texas residents may have certain rights regarding their personal data under applicable Texas privacy law.
Depending on the circumstances and applicable exemptions, these rights may include the right to:
Confirm whether personal data is being processed
Access personal data
Correct inaccuracies
Request deletion
Obtain a portable copy of certain personal data
Opt out of certain targeted advertising
Opt out of certain sales of personal data
Opt out of certain profiling used to make significant decisions
Exercise privacy rights without unlawful discrimination
Ekko Solutions does not currently sell personal information for monetary compensation or use personal information for cross-context targeted advertising as part of its ordinary business operations.
To submit a privacy request, contact:
We may need to verify your identity before fulfilling a request.
If information is controlled by one of our business clients rather than Ekko Solutions, we may refer your request to that client or instruct you to contact that business directly.
Where applicable law provides a right to appeal a decision regarding a privacy request, you may submit an appeal by emailing [email protected] and stating that you are requesting an appeal of a privacy-rights decision.
We will review applicable requests and appeals in accordance with legal requirements.
22. Rights for Residents of Other U.S. States
Ekko Solutions currently primarily serves Texas businesses.
If Ekko Solutions expands into additional states, residents of those states may have additional privacy rights depending on applicable law.
These rights may include:
Access
Correction
Deletion
Data portability
Opt-out rights
Restrictions regarding sensitive information
Rights regarding automated decision-making or profiling
Rights regarding targeted advertising
Rights regarding the sale or sharing of personal information
Ekko Solutions will honor applicable rights where required by law.
23. California Privacy Rights
Ekko Solutions does not currently direct its services primarily toward California residents.
If the California Consumer Privacy Act, as amended, or another California privacy law becomes applicable to Ekko Solutions, eligible California residents may have additional rights including rights to know, access, delete, correct, and obtain information regarding certain disclosures, as well as applicable opt-out or limitation rights.
Ekko Solutions will provide any supplemental California disclosures required if and when those requirements apply to our operations.
24. European and International Privacy Rights
Ekko Solutions is located in the United States and currently primarily serves customers in Texas and the United States.
We do not currently intentionally direct our services toward individuals in the European Economic Area or United Kingdom.
If Ekko Solutions later becomes subject to the European Union General Data Protection Regulation, United Kingdom GDPR, or another international privacy law, eligible individuals may have additional rights such as:
Access
Correction
Erasure
Restriction of processing
Data portability
Objection to certain processing
Withdrawal of consent
Rights relating to certain automated decisions
Complaints to an applicable supervisory authority
Additional international privacy notices may be provided where required.
25. Children
Ekko Solutions' website and services are intended for adults and businesses.
Our services are not intended for individuals under 18 years of age.
We do not knowingly collect personal information directly from individuals under 18 through our website for Ekko Solutions' own purposes.
If we become aware that a minor has provided personal information in circumstances where collection is not permitted, we may take reasonable steps to delete the information.
AI systems operated for Ekko Solutions clients may interact with individuals on behalf of those businesses. Clients are responsible for ensuring that their use of such systems is appropriate for their audience and complies with applicable laws regarding minors.
26. Third-Party Websites and Services
Our website or communications may contain links to websites, services, or applications operated by third parties.
Ekko Solutions is not responsible for the privacy practices of independent third parties.
Users should review the privacy policies and terms of third-party services before providing information to them.
27. Do Not Track and Browser Privacy Signals
Some browsers and devices provide privacy signals or settings that request limitations on certain data processing.
Ekko Solutions will respond to legally recognized browser-based opt-out preference signals where and to the extent required by applicable law.
Because technical standards continue to evolve, our response to other “Do Not Track” signals may vary.
28. Changes to This Privacy Policy
We may modify this Privacy Policy periodically to reflect:
Changes to our services
New AI capabilities
New vendors
Changes in data practices
New legal requirements
New jurisdictions in which we operate
Security or operational changes
When this Privacy Policy changes, the updated version will be posted on our website and the “Last Updated” date will be revised.
We encourage users to periodically review this Privacy Policy.
Material changes may also be communicated through additional methods where required by applicable law.
29. Contact Us
Questions, concerns, or requests regarding this Privacy Policy or Ekko Solutions' privacy practices may be sent to:
Ekko Solutions LLC
Wylie, Texas 75098
United States
Email: [email protected]
Website: ekkosolutions.org
Please include sufficient information for us to understand and respond to your request.
30. Relationship With Client Privacy Policies
When Ekko Solutions provides technology to another business, that business may maintain its own privacy policy explaining how it collects and uses customer information.
In those situations, the client's privacy policy may govern the client's collection and use of information, while this Privacy Policy describes Ekko Solutions' own practices and our general role as a technology and processing provider.
Nothing in this Privacy Policy changes the respective obligations of Ekko Solutions and its clients established through applicable agreements or law.